Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Please reach us at kismeticcreations@gmail.com if you cannot find an answer to your question.
Absolutley! You can either email us at the above address with the subject line "Who?" and a description of the product. (the more detail the better) Or you can check out our artist page!
In the above link "Meet your Makers," There is a way to contact The associated craftsmen. Along with a link to their own sites, stores, or social pages.
In addition we appear at live events which we would be happy to see you at!! To find out where we will be check out our calender!
We sell a variety of products from multiple artists and craftsmen with an ever rotating inventory. Our main categories remain the same, however our products are never the same and are limited as most items are handmade.
Items may be requested to be made or personalized with individual artists who can find on the Meet Your Makers page.
Got some gunk on it? Check out our how to care for sections by scolling down past our q&a.
We offer standard shipping through USPS. The shipping is based off of weight of package and will be estimated for you at checkout. Orders are typically shipped within 1-2 business days.
We like where your heading with this! Whether you want to advertise or use our shop, we wanna help. Drop us a line!
No, Unfortunatly at this time we are a US based company providing service only to the States.
Notes: If for any reason your piece becomes damaged or warped (we wont ask) you can email us with the subject HELP! We can do our best to help you repair or give you our fix its!
Last updated 12/29/23
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at kismeticcrew@gmail.com with the subject "Return" to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and, and mail your return to the following address:
Kismetic Creations
11526 Buckingnham Drive
Delmar DE, 19940
ATTN: Returns
Return shipping charges will be paid or reimbursed by us on a case to case basis. Please note, you will be responsible for all return shipping charges if product is damaged after shipping. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least 4 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned.
Sale items
Customized items
Charity items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
A $3 restocking fee will be charged for all returns in excess of $50.
Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Kismeticclique@gmail.com. The subject line should read "Information"
KISMETIC CREATIONS PRIVACY POLICY
Kismetic Creations (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us; And to assist you in making informed decisions when using our Service.
For purposes of this Agreement, “Site” refers to the Company’s website; Which can be accessed at www.creatingkismet.com. “Service” refers to the Company’s services accessed via the Site; In which users can purchase and order goods, and merchandise. The terms “we”, “us”, and “our” refers to the Company. “You” refers to you, as a user of our Site; Or our Service. By accessing our Site, or our Service, you accept our Privacy Policy and Terms of Use; Found here: [insert link to Terms of Use]. You also consent to our collection, storage, use and disclosure of your Personal Information (as described in this Privacy Policy.)
I. INFORMATION WE COLLECT
We collect “Non-Personal Information” and “Personal Information.”
Non-Personal Information includes information that cannot be used to personally identify you; Such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit, and number of clicks.
Personal Information includes your email, address, phone, or other contact information; Which you submit to us through the registration, or ordering process at the Site;
I.E: Information collected via Technology
To activate the Service you do not need to submit any Personal Information other than your email address, and contact information. To use the Service thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser. This includes our software application when you view, or use the Service; Such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files, which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers, and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user, and keep a record of the user’s preferences when utilizing our services; Both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information:
The Company may use both persistent and session cookies. Persistent cookies remain on your computer after you close your session, and until you delete them; While session cookies expire when you close your browser. Persistent cookies may include user preferences such as contact information and browsing history.
2. Information you provide us by registering for an account
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.
3. Children’s Privacy
The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect, or solicit, information from anyone under the age of 13; Or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at kismetclique@gmail.com.
II. HOW WE USE AND SHARE INFORMATION
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company; Such as the servers for our email communications who are providing access to a user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction, and in accordance with our Privacy Policy.
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers. We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process; Or enforceable governmental request to enforce applicable Terms of Service. This includes investigation of potential violations such as address fraud, security or technical concerns; Or to protect against harm to the rights, property, safety of our users, or the public; As required or permitted by law.
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends, and analyze use patterns on the Site. This Privacy Policy does not limit, in any way, our use or disclosure of Non-Personal Information. We also reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge, and consent, that such transfers may occur and are permitted by this Privacy Policy; And that any acquirer of our assets may continue to process your Personal Information, as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
III. HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password. We urge you to take steps to keep your personal information safe by not disclosing your password, and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls; And secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
IV. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. You can also indicate that you do not wish to receive marketing communications from us in the [list location of opt-out page, i.e. “Settings” section] of the Site. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the [location of opt-out page] of the Site, we may continue to send you administrative emails; Including, periodic updates to our Privacy Policy.
V. LINKS TO OTHER WEBSITES
As part of the Service, we may provide links and/or compatibility with other websites; Or applications. However, we are not responsible for the privacy practices employed by those websites; Or the information, or content, they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site. or via our Service. To the extent that you access, or use, the Service through another website or application. The privacy policy of that other website, or application, will apply to your access; Or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
VI. CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this policy, and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account, or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes, or clarifications, will take effect immediately. You should periodically check the Site, and this privacy page for updates.
VII. CONTACT US
If you have any questions regarding this Privacy Policy, or the practices of this Site, please contact us by sending an email to kismetclique@gmail.com
Last Updated: This Privacy Policy was last updated on January 23, 2024.
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